Responsible for greeting patients on the phone in a warm friendly tone. Registration and interviewing of patients to obtain accurate demographic and financial information while scheduling appointment. Other responsibilities may include triage of patient calls, returning messages, scheduling follow up tests, referrals and prior authorizations. Computer entry of new and updated patient demographic information. Prepare medical records for clinic visits by compiling information from various sources.
EDUCATION: Proof of completion of high school or GED required. Successful completion (by means of a certificate) of an accredited medical assistant program of study inclusive of the required skills. Medical terminology required.
CERTIFICATION/LICENSES: Medical Assistant Certification and BLS issued through American Heart Association required.
SKILLS: OutstandingService Excellence skills to guarantee quality patient care and patientsatisfaction. PHI Strong organizational skills; excellent verbal, written and interpersonal communication skills required; ability to work collaboratively with others; ability to work independently, asserts initiative on performance improvement opportunities. Ability to navigate through computer software by use of a mouse, keyboard or stylus and windows based software. Ability to read and write in English, bilingual in Spanish preferred.
EXPERIENCE: A minimum of one year of in-patient or medical office experience, including direct patient contact, preferred.
NATURE OF SUPERVISION:
-Responsible to: Manager, Patient Service Center
- Blood borne pathogens: B
General office environment, frequent contact with patients, VDT exposure.
PHYSICAL REQUIREMENTS: Bending, stooping, and lifting up to 35 lbs, reaching above head and below knee level. Utilization of proper body mechanics. Long periods of sitting at times. Keyboard usage with sound ergonomic principles. Must be flexible in work schedule.
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.