Responsible for completion of day-to-day business office functions. Responsible for the direct sales and marketing to potential cosmetic patients and for converting them to consults. Coordinates and schedules surgery cases and diagnostic procedures for physicians. Assists with patients and staff inquiries about cosmetic or plastic surgery services. Documents and tracks contacts and referrals within Inform and Enhance.
Contacts and interacts with potential patients and customers via telephone and in person to sell services and products.
CPT coding of surgical procedures. Reviews and responds to requests from patients, physicians, facilities relating to surgery
Maintains schedule in computer for site.
Schedules appointments and surgeries for patients in accordance with physician guidelines.
Resolves customer issues relating to scheduling conflicts, billing questions, referral questions, precertification questions, etc.
Collects time of service payment amounts; collects prior balance amounts
Performs other duties as assigned, such as clerical filing, faxing, copy of documents, phones, etc.
Maintains Inform and Enhance computer system; performing daily tasks and appointments.
Organizes, coordinates and schedules all surgical and or procedural cases for site.
High School Diploma/GED required
Associates Degree in Marketing, Sales or Management preferred
1 year of Medical Office experience is required
Prefer candidate with Insurance and surgery scheduling experience.
2 or more years sales/retail experience with strong customer service focus.
Experience in sales of cosmetics/products preferred
Experience with bookkeeping/a/p/A/R preferred
Basic typewriting and computer skills (data entry or word processing)
Good communication skills (verbal/written) Multi-task oriented.
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.