As one of the nation’s leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children – even those who may never enter our doors – through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own.
The Chief Wellness Officer (CWO) role is a system-level position with the primary responsibility of driving transformation that will elevate the culture of health and wellness at Nemours. The position is responsible for developing and executing strategy that will improve and nurture multiple wellness dimensions, including emotional, mental, physical, financial, spiritual, and social wellness of all Nemours associates.
Beyond focusing on personal resilience, the CWO will be required to identify and propose and implement (where applicable) solutions to systemic barriers to wellness. Specifically, the incumbent will examine and uncover factors in the practice environment, organizational culture, and leadership approach that create distress and exacerbate burnout especially among physicians. The position will design and implement programs and interventions that reverse the growing trend of physician distress and burnout. As such, the position will interface with physician and administrative leadership at a high level and will be given authority to direct these efforts.
The CWO is expected to work closely with other institutional stakeholders and executive leadership in the effort to drive culture shift and improve leadership accountability on associate wellness. The position will oversee committees and groups working on wellness, ensuring the alignment of efforts and appropriate scaling of programs and interventions to achieve transformative results. The position will also direct the Employee Health and Wellness functions.
Provides strategic vision and direction to the development, implementation, and evaluation of initiatives to improve associate health and wellbeing.
Serves as strategist, leader, and change agent in driving system-level transformation to a culture of health and wellbeing.
Serves as a system-level advocate for clinical and non-clinical associates to protect and advance wellbeing at all levels.
Leads the transformation of the Nemours culture to one in which the health of all associates is prioritized and all stakeholders—associates, patients, families—realize the benefits of a healthy healthcare workforce.
Develops a comprehensive, holistic, and integrated approach to services, programs, protocols and policies that has a transformative impact on the health and wellness of Nemours associates.
Develops and executes plans, tactics, and policies, related to current and future on-site services including preventive care, diagnostic care, psychological support, counseling, crisis intervention, patient education, disease management, occupational health, physical therapy, and all other medically related services for Nemours associates. Develops metrics to track the success of each service.
Partners with operational leaders to implement system-level, regional, departmental or service-specific interventions on efficiency of practice, participatory management, and empowering of healthcare professionals to develop their voice in executing their duties.
Oversees committees and groups working on wellness, ensuring the alignment of efforts and appropriate scaling of programs and interventions to achieve transformative results.
Implements effective evidence-based individual-level interventions, group-level interventions, and system-wide interventions.
Implements evidence-based outreach and awareness programs, communication strategies, and health education efforts to enhance the wellbeing of Nemours associates.
Partners with operational leaders to conduct evidence-based improvement efforts that support clinician wellbeing.
Identifies trends and makes recommendations or changes to existing programs to reflect associates’ needs.
Provides strategic direction and leadership to the managers of the Employee Health and Wellness functions.
Oversees the creation, planning, and implementation of new wellness programs, and ensures the appropriate functioning and evaluation of existing programs.
Regularly monitors and reports outcomes, including measures of engagement, professional fulfillment, health and wellbeing, and tracks how they change with the introduction of interventions.
Coordinates and works with associates and mental health providers to decrease stigma and improve access to and awareness of mental health services.
Oversees the business plan development for implementation and delivery of programs and services that support wellbeing.
Evaluate aggregate health risk assessment and biometric data to determine priorities to be addressed and the type and number of educational programs and interventions needed. Assembles data to design an annual and multi-year wellness strategic plan with estimated impact and cost.
Engages outside vendors as appropriate to assist in the execution of the health and wellness strategy.
Maintains awareness of national/local health issues, trends, and best practices; develops mechanisms to help associates prevent and/or respond to such issues.
Provides consultation to executive leadership, management, faculty, and staff regarding workplace health and wellness matters.
Maintains professional relationships with public and private health/mental health agencies, as well as with private practice providers.
Maintains awareness of federal and state imposed laws and regulations relevant to a workplace health and wellness program.
Stays abreast of trends and emerging strategic opportunities in the areas of occupational health, wellness, and health-related technological advancements.
Pursues/advances wellbeing research efforts where appropriate.
Represents Nemours in the health and wellness community by presenting and attending professional meetings, conferences; participating in benchmarking efforts; and taking advantage of other opportunities to demonstrate thought leadership.
Demonstrates fiscal responsibility through effective budget management.
Cultivates a working knowledge of Nemours health benefits and promotes integration with health and wellness programs.
Evidence of commitment to improving wellness in the workplace as demonstrated by work experience, research, thought leadership, and/or publications.
Significant clinical experience, especially occupational or general health experience.
Strong knowledge of workplace healthcare issues, and a firm grasp of federal and state laws and regulations that govern workplace health and wellness matters.
Strong passion for associate wellbeing, for clinical excellence, and for applying the latest evidence-based research to improving wellness.
Proven experience leading a team in areas of change management, quality improvement, and care delivery.
Proven experience in cultivating relationships and leveraging them to improve outcomes and meet objectives.
Strong leadership and people management skills, with the ability to mentor and coach associates to continuously improve their performance and achieve positive outcomes for themselves, as well as for the programs they serve.
Track record of successfully leading and motivating staff, encouraging accountability, and promoting adaptation, collaboration, and creativity.
A demonstrated ability to communicate effectively, orally and in writing, and to work effectively and harmoniously with associates at all levels of the organization.
Experience and sensitivity in working with an ethnically, socio-economically, and socially diverse workforce.
MD/DO, APRN/APN/MSN or a terminal degree in Psychology is required.
Minimum of 10 years clinical practice experience required. Occupational health experience a plus.
Minimum of 5 years health/wellness and people management experience required.
Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique “Bridge to a Healthy Future” pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.
Nemours is committed to improving the health of children. As a non-profit children’s health organization, we consider the health of every child to be a sacred trust. Through family-centered care in our children’s hospitals and clinics in Delaware, New Jersey, Pennsylvania and Florida, as well as world-changing research, education and advocacy, Nemours fulfills the promise of a healthier tomorrow for all children — even those who may never enter our doors. Nemours began more than 70 years ago with the vision of Alfred I. duPont to improve the lives of children and to do whatever it takes to prevent and treat even the most disabling childhood conditions. Today, through our children’s hospitals and health system, we directly care for 250,000 children annually in Delaware Valley and Florida, including families who travel from across the country and world to see our specialists — treating every child as we would our own. We also reach beyond the walls of our hospitals and clinics to be a voice for children on a national and international level, and to lead the way in prevention, intervention, education, and research. Nemours is growing to better serve the children and families in our ca...re. We have 1.1 million square feet of space currently devoted to providing children’s healthcare or under construction, all designed with significant input and advice from our patients and families.