Location Address: 2600 Bruce B. Downs Blvd Wesley Chapel, Florida 33544
Top Reasons to Work at AdventHealth Wesley Chapel
From state-of-the-art equipment to the most intricate building details, AdventHealth Wesley Chapel was designed from the ground up to maximize healing, patient care and wellness
Recognized as leader in patient satisfaction and was named Top 100 Hospital in Modern Healthcare Magazine by IBM Watson Health
50,000 sq. ft community Health & Wellness Center
Comprehensive womenâ™s health center named Inspiration Place that incorporates female physician specialists, womenâ™s imaging, pelvic floor and female physical therapy and a boutique spa.
Consistently named a Top Workplace in Tampa Bay by the Tampa Bay Times
Opened an offsite 24 bed, 24/7 emergency room in Central Pasco to better serve the emergency health needs of residents in west and central Pasco
Part Time Nights
You Will Be Responsible For:
Welcomes and greets members in a courteous and friendly manner; verifies their identification and necessary membership information by using computer hardware and software.
Builds and maintains relationships with existing members to reduce attrition levels. Assists members with billing changes, bridges, freezes or other changes in membership status. Assists in the resolution of disputes regarding membership dues and directs billing problems to the Member Services and Business Manager.
Answers incoming telephone calls in a professional, courteous and customer service-related manner; takes messages or directs calls as appropriate. Calls are answered based on the customer service guidelines of the HWC and FHWC.
Sells memberships. Provides information to prospective members in person and over the telephone or electronically regarding the HWC, emphasizing its salable features. Provides tours and arranges trial workouts for prospective members.
Enrolls members in membership management software, insuring the input of accurate and complete membership information. Follows retention plan protocol by conducting follow-up phone contacts and letters to welcome members.
Operates membership management/point of sale software and receives payments for services and merchandise. Accepts payment by cash, check, credit card or house charges following established procedures. Reconciles receipts and transactions at the end of each day.
Prepares and serves smoothies, food and other beverages to customers. Restocks food and supplies as necessary, e.g. replenishes napkins, cups, silverware, and condiments, to ensure adequate supplies are available to customers. Assists with storing and rotating food and beverage deliveries.
Represents the Health & Wellness Center in a professional, courteous and enthusiastic manner.
What You Will Need:
A minimum of three monthsâ™ retail or customer service experience
The communication and language skills necessary to convey information clearly and concisely, both in person and on the telephone. The written skills necessary to take and relay accurate messages.
The ability to insure a positive member/patient experience.
The interpersonal skills necessary to effectively interact with customers, team members, and the public.
The mathematical skills necessary to correctly make change as appropriate.
The ability to use a cash register and computer.
BLS Certification required upon hire and AED Certification required for Wellness Center within 30 days of employment
AdventHealth Greater Orlando (formerly Florida Hospital) is one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.