| Primary City/State: Mesa, Arizona Department Name: Quality Improvement-Hosp Work Shift: Day Job Category: Risk, Quality and Safety Operating a hospital is more than IV bags and trauma rooms. One might be surprised by the number of people - and the hats they wear - who work behind the scenes to make sure a hospital runs smoothly and safely for our patients, visitors and staff. Each one plays a critical role and is part of a team to ensure the best care for our patients. Shift: Day This position promotes high reliability in clinical performance through assessment of performance, facilitating prioritization of improvement activities, overseeing performance improvement projects and ensuring successful clinical project implementation at operating entities. The position works closely with both system and operating entities to improve quality and outcomes of clinical care. All work processed by the incumbent is considered confidential and protected from discovery, pursuant to state statutes. Your pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefits. In addition, this position may be eligible for our Management Incentive Program as part of your Total Rewards package. Banner Baywood Medical Center is a 332-bed hospital serving the health care needs of the dynamic and growing East Valley communities of metropolitan Phoenix, Arizona. We provide complete acute care services including cancer, stroke, women's health, rehabilitation, emergency medicine and surgery. In addition, our orthopedic unit has earned repeated recognition as having one of the Top 100 Orthopaedic Programs in the U.S. by The Health Network and HCIA, Inc. POSITION SUMMARY
This position promotes high reliability in clinical performance through assessment of performance, facilitating prioritization of improvement activities, overseeing performance improvement projects and ensuring successful clinical project implementation at operating entities. The position works closely with both system and operating entities to improve quality and outcomes of clinical care. All work processed by the incumbent is considered confidential and protected from discovery, pursuant to state statutes.
CORE FUNCTIONS
1. Responsible for oversight and assessment of clinical performance data and care delivery practices. Collaborates with administrators, physicians, clinical leaders and staff to identify improvement opportunities utilizing quantitative techniques, knowledge of health care operations and systems thinking. Obtains and uses literature, evidence-based practice and benchmark data whenever possible.
2. Improves clinical performance: identifies causes of variation, serves as a subject matter expert and supports implementation of systems and processes to facilitate effective clinical practice. Leverages results from Peer Review, Regulatory, Patient Safety and others to align performance improvement opportunities with system and local teams.
3. Facilitates prioritization of improvement activities with system and entity leadership. Conducts in- depth assessment of qualitative and quantitative data. Triangulates information to support administrative and clinical decision making. Collaborates with the appropriate process owner(s) to identify opportunities for improvement.
4. Establishes and oversees the development and implementation of annual quality plans with administrative, service line and process owners. Strategizes with entity leadership to plan and coordinate local Quality Councils.
5. Manages and coaches performance improvement activities and oversees projects in collaboration with project leaders and administrators. Serves as a resource and/or facilitates improvement teams to plan, implement, and coordinate entity activities to maximize clinical and operational outcomes. Participates on improvement teams, guiding teams on system defined improvement methodologies and processes.
6. Maintains clinical performance assessment, performance improvement, change management and project facilitation expertise through independent study, internal development courses, attending education workshops, reviewing professional publications, establishing personal networks, and participating in professional organizations.
7. In some settings, responsible for recruiting, selecting, developing, mentoring, supervision and assessment of staff. Also responsible for creating and managing departmental budgets.
8. Hires, trains, conducts performance evaluations, and directs the workflow for designated staff. Prioritizes work and makes staff assignments. Ensures that goals and objectives are met in a timely and effective manner for routine work and major projects.
9. Responsibility for QI at a single entity or multiple small / rural entities and contribution to system-level QI activities. Internal customers include all assigned entity administrators, physicians, staff and corporate administrators, leadership team and staff. External customers include accreditation and regulatory organizations, payers, patients and physicians.
MINIMUM QUALIFICATIONS
Requires Master's degree or equivalent in nursing or other healthcare related field.
RN license in state worked OR a clinical background with current license/certification or equivalent experience.
Must have a proficiency level typically attained with 5 years experience in Quality Management / Performance Improvement. Requires at least 2 years management experience or demonstrated leadership abilities through successful large scale projects. Must possess demonstrated flexibility in responding to the needs of multiple constituencies with a service-oriented philosophy. Demonstrated ability to lead and facilitate multi- disciplinary teams. Must possess demonstrated skill in problem analysis, project management, conflict resolution and oral and written presentations. Requires ability to balance and manage multiple projects.
Employees working at Banner Behavioral Health Hospital or the Whole Health Clinic must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.
PREFERRED QUALIFICATIONS
Certified Professional in Healthcare Quality. Additional related education and/or clinical experience preferred.
Additional related education and/or experience preferred. |
