Working with diverse populations within a healthcare environment, the Lead Laboratory Care Technician plays an important role in providing quality, proficient and professional services in keeping with Fairview Values as they interact with our patients, families and co-workers. The Lead LCT performs laboratory specimen collection at various Fairview or outreach locations, as well as, provides for safe and secure specimen handling and point of care testing. Responsible for accurately entering orders and collection information into the Laboratory Information System and associated subsystems; monitoring computer logs for incomplete work; scheduling tests/procedures and providing results in LIS/HIS and over the phone, the Lead LCT's attention to detail and accuracy are the foundation for our providing quality laboratory services. Working as an individual or team member, the Lead LCT continuously works towards providing quality service improvement and optimum support to the department and team members in achieving Fairview's goals.
The lead assignment coordinates the daily work flow and solves issues which need resolution within a department, in a peer to peer relationship and as a liaison with leadership. The focus is to strengthen and enhance the work climate and work flow. The lead has a high level of technical expertise and displays role model competency in knowledge, communication and experience while acting as the primary peer resource.
Job Expectations:
Follows established guidelines to obtain specimens and perform procedures.
Obtains blood specimens for all identified patient populations.
Performs phlebotomy at various sites and communicates special handling needs of the specimen.
Uses appropriate communications skills to meet patient/family and other customer needs.
Demonstrates proficiency with point care testing.
May perform EKGs.
May train others in phlebotomy skills.
Ensures specimens are acceptable for testing including properly identified.
Processes specimens prior to testing or sending to reference labs.
Performs daily quality control, troubleshooting and equipment maintenance.
Monitors inventory, ordering and restocking supplies.
Prioritizes work to achieve optimal patient outcomes.
Prioritizes assigned work.
Transports blood and body fluid under proper conditions and in a timely and safe manner.
Seeks assistance appropriately for problem or unusual situations.
Information Processing
Accurately enters order and collection information into LIS and subsystems.
Monitors computer logs for incomplete work.
Schedules tests/procedures.
Provides results in LIS/HIS and reports over the phone.
Acquires additional computer skills as appropriate to the work area.
Supports and adheres to laboratory quality assurance program.
Maintains a safe work environment.
Adheres to safety protocols.
Follows infection control guidelines.
Responds appropriately to emergent situations.
Lead duties; work Flow Accountabilities may include:
Timekeeping
Scheduling
Training and Orientation
Coordination of daily work flow
Other duties as assigned
A specific lead assignment for a role is designated and subject to change or modification as deemed by business and department needs. This not a supervisory or management role.
Organization Expectations, as applicable:
- Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served
- Partners with patient care giver in care/decision making.
- Communicates in a respective manner.
- Ensures a safe, secure environment.
- Individualizes plan of care to meet patient needs.
- Modifies clinical interventions based on population served.
- Provides patient education based on as assessment of learning needs of patient/care giver.
- Fulfills all organizational requirements
- Completes all required learning relevant to the role
- Complies with and maintains knowledge of all relevant laws, regulation, policies, procedures and standards.
- Fosters a culture of improvement, efficiency and innovative thinking.
- Performs other duties as assigned
Additional duties :
- Pick up weekends and/or overnights as needed
- Assisting with inventory of laboratory supplies
- Filling out maintenance logs and assisting with required tasks/inspections
- Filling in for minor Technical Supervisor duties during vacations/sick days
- Assisting other LCTs where help is needed during shifts
- Cover for breaks
