Incumbent will work in cooperative collaboration with other team members and with professionals, volunteers and others in VA facilities and community agencies to help Veterans recognize and resolve their problems and needs. The counseling and therapeutic services provided by the Vet Center Call Center range from routine to complex and include but not limited to suicide prevention, crisis intervention, short- and long-term treatment with clients exhibiting post-traumatic stress disorder. The incumbent is a part of the Readjustment Counseling Service's Call Center, located in Lakewood, CO. The 24-hour, 7 day a week, 365 day a year service is aimed at connecting Veteran callers to a caring, qualified VA Readjustment Counseling Therapists who provides highly developed evidence based crisis intervention services to assist with any immediate crisis a Veteran or service recipient may be experiencing. As a Supervisory LPMHC, the your primary responsibility is to provide clinical and administrative leadership, management and supervision of all Vet Center Call Center staff and all other professional and nonprofessional staff assigned to work at the Vet Center Call Center, and to plan, develop, implement, coordinate, monitor and evaluate all treatment services of the Vet Center Call Center. Duties include but are not limited to the following: Ensure the delivery of evidence based practices in suicide prevention and crisis intervention at the national and international level for Veterans and associated service recipients of the Vet Center Call Center (VCCC). Expected to work a variety of tours (days, evenings, nights, weekends, holidays. Provide customer service to a variety of recipients from the call center from within the U.S. or any global area particularly those overseas at military bases and installations. Observes workers' performance and demonstrates/ conducts work performance critiques. The Supervisory LPMHC Team Leader is responsible for the clinical supervision of a multidisciplinary staff in the development of treatment plans and the resultant therapy Personally supervises client treatment; individual, group, conjoint and family therapy, biofeedback, relaxation training and other therapeutic strategies Ensures that clinical staff on the team provides state-of-the-art treatment programs in the readjustment counseling of Veterans and their significant others Provides consultation to staff on the following: assessments, treatment plans, referrals and providing quality counseling and providing quality assurance of counseling conducted by staff Establishes, maintains and conducts outreach activities with Veterans, community and service organizations, business and industry, professionals and the public Provides direct counseling interventions involving serious and complicated problems frequently encountered by Veterans and their families or significant others Provides indirect services to target groups through advocacy work and negotiations with other service agencies Work Schedule: This position requires shift work. THIS POSITION IS A NIGHT SHIFT POSITION. Monday through Friday - 8:00pm - 4:30am. To accommodate coverage occasional flexibility in tours, weekends and holidays are required.
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.