NYU Langone Health’s Access Center supports the NYU Langone physician practices remotely and provides a single and centralized point of access for patients and physicians. The access center serves as the first point of contact for patients scheduling appointments, obtaining physician referrals, requesting prescription refill and more.

In this role, the QA Analyst is responsible for coordinating with team members to ensure that coaching feedback is delivered timely to Agents and will regularly sample and review evaluations and reporting to ensure operational consistency. The QA Analyst is collaborative and works with other team members to identify potential process improvements. Additional responsibilities include assisting with classroom and side-by-side training related to call quality and providing Quality Assurance Training.

Qualifications:

• Three years of experience working in a Contact Center environment, preferably in a Quality capacity
• Experience in using contact center Quality Assurance software
• Experience in a HealthCare Contact Center a plus

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.

For more information and complete position description, visit https://jobs.nyulangone.org/job/12626434/quality-assurance-analyst-boynton-beach-boynton-beach-fl/

NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment.