The incumbent serves as a Licensed Practical Nurse for the Office of Community Care (OCC), a patient-focused, outcome oriented care system, in which coordination of care is of primary concern. The Licensed Practical Nurse is a licensed vocational nurse qualified by education and experience to provide direct staff support to service chiefs, and planning, designing, integrating, implementing, modifying, and evaluating the effectiveness of program components to improve the quality of patient care. If you are not a Current, Permanent, VA or Federal Employee apply under job announcement NC-11131794-21-MS. The Licensed Practical Nurse is responsible for assisting in the care and treatment of Veterans. In addition, the Licensed Practical Nurse is responsible for his/her own professional development, keeping current with treatment techniques as well as licensures. The LPN is responsible for observing, recording and reporting changes in the patient's condition; completion of clinical reminders; and completion of annual preventive health screenings. The LPN is a member of a larger team and demonstrates active collaboration and communication with the team (Patient, Physicians, Division Officers, RN, OCC Team members, and PSAs) and larger team (family/caregiver, internal and community based services and disciplines involved) in providing care to the patient. The work performed is complex in nature. Procedures are carried out with consideration of factors, such as the physical condition of the patient, availability of provider and supporting medical information. Incumbent must be able to absorb new concepts quickly and work efficiently and independently while being tactful, respectful and courteous. The goal is to provide services to the Veteran to ensure that s/he receives administrative services and medical care in a timely and efficient manner. As a member of the Office of Community Care Team, the incumbent shares the overall expectation of the team in providing patient services and administrative and clinical support Major Duties and Responsibilities: -Practices the mission, vision and values of the organization and works towards accomplishing them in daily work activities. -Sign into Automated Call Distributor (ACD) line daily as assigned to answer and process calls from Veteran related to consults accordingly. -Expresses or exchanges ideas orally and in written format, effectively. Responsible for providing clinical and administrative recommendations relative to programs, committees and/or services that relate to OCC Services and Utilization Management; and is a member of the OCC team involved in Continuous Quality Improvement (CQI) as an approach. -Reviews inpatient and outpatient consultations to determine if consult meets established criteria. -Demonstrates the ability to review consult for relevancy, accuracy, and completeness prior to submitting to appropriate specialist, and effectively follow-up on a specific consult issues until fully dispositional. -Maintains provider specific statistical data regarding total consul reports and inappropriate consults. -Takes initiative to seek and suggest improvements in how work is done. -Follows guidelines set forth by VHA Directive related to scheduling and enters data accurately. -Demonstrates the ability to serve as resource person or advisor for program support. -Ensures all consults are acted on and completed in a timely manner; using OCC systems JVL, REFDOC, Virtru Pro, VISTA, CPRS and any new system introduced to enhance OCC timeliness. -Schedules consults with Non-VA providers for appointments using Veterans Health Information Systems and Technology Architecture (VISTA) scheduling options. -Utilizes communication skills in accomplishing required activities. -Ability to keep current with changes from regulatory agencies regarding standards and conditions. -Apply techniques to maintain patient integrity and confidentiality. -Ensures all TBI performance measures are adhered to and tracks all necessary TBI data for reporting. -Demonstrates competencies in basic computer skills and ability to access various portion of electronic patient record. -Maintains computer security and confidentiality of all sensitive data and information, compliance with ADP security, VISTA, privacy policies and HIPPA rules. -Aware of policies pertaining to access of information, both internal and external. -Meets all deadlines. -Maintains LPN licensure. -Participates in service level staff meetings, service level educational programs and provides service training to OCC staff. -Uses interpersonal communication strategies with individuals, as well as groups of patients/families/significant others and staff that result in the achievement of intended outcomes and others' expressed perception of acceptance/satisfaction. -Works collaboratively and effectively with clinical and administrative staff to meet Veteran needs. Work Schedule: Days M-F 8:00am to 4:30pm Financial Disclosure Report: Not required Working Conditions: Time will be spent at a computer terminal performing various keyboard functions. While work is not extremely physical in nature, the incumbent will work under pressure with multiple tasks, changing priorities and stringent deadlines.
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.