The Pharmacy Supervisor operates independently and coordinates all aspects of pharmacy services within the clinic. This position requires responsibility for complete technical/administrative authority over the work. These pharmacy activities may include, outpatient prescription processing and dispensing, overseeing the aggregate workload for veterans, Community Based Outpatient Clinics (CBOCs), Fee Basis program, controlled substance distribution and accountability. The Pharmacy Supervisor: Manages the clinic inventory program, the drug accountability and controlled substances program for respective Pharmacy. Coordinates with other clinic sections to effectively maintain resource accountability. Develops, coordinates and executes performance standards that are realistic, challenging and support the organizational mission, vision, and goals. Ensures that employees meet performance standards and competencies and identifies areas for improvement as warranted. Effectively manages personnel to include resolving all labor relations issues. Establishes work schedules, allocates staff as needed to provide adequate coverage. Maintains time and attendance records and approves leave. Maintains and assesses daily workload and shifts in demands throughout the day. Identifies backlogs and makes staffing adjustments as appropriate to meet organizational goals. Develops and establishes policies and procedures defining operational requirements. Ensures assigned administrative projects and reports are submitted in a timely fashion. Effectively utilizes and maintains proficiency with the Veterans Integrated Systems Technology Architecture (VISTA), Computerized Patient Record System (CPRS) and other automated pharmacy equipment and computer software systems as operational dictates requires. Assists in assuring that the clinic pharmacy program is compliant with all regulatory and accrediting body requirements, i.e., SOARS, CAP, JCAHO, FDA, ASHP, etc. Functions as a clinic pharmacy supervisor regarding planning, directing, controlling, and coordinating comprehensive pharmacy services. Maintains workflow patterns to keep outpatient prescription waiting time within the performance standard (currently 30 minutes) while ensuring accurate dispensing and record keeping. Effectively coordinates workload, directs outpatient processing, conforms and supports short and long-range objectives and goals, solves problems, and operates within budget and staffing guidelines. Complies with performance improvement (PI) standards and objectives in all areas of the outpatient clinic. Maintains quality assurance criteria, monitors and evaluates quality of care provided by Pharmacy and reports results to appropriate Pharmacy Managers and Staff. Monitors and controls the use of budgeted funds. Monitors fund control point activity and ensures accountability with regulations regarding pharmacy purchases. Oversees day-to-day maintenance and operation of pharmacy equipment and automation, such as ScriptPro, Mumps AudioFax, Automated Drug Distribution Systems (PickPoint, Omnicell), Que-Matic, Veterans Health Information Services, etc. Utilizes available reporting functions to optimize the efficiency of these systems. Oversees staff assigned to process HRC patient inquires and contact patients. Assures patients are contacted within one business day or referred to appropriate VA Staff so that patient's requests are processed in a timely fashion. Works with other pharmacy managers and staff to identify areas of duplication of efforts and develops solutions to streamline processes, reduce waste, reduce costs and improve patient care. Attends staff meetings, keeps pharmacy administration informed on clinic matters, and present clinic related issues pertinent to operational efficiency. Share knowledge with staff as necessary to keep staff informed. Ensures a pharmacist reviews/verifies/ processes all orders, solves problems and monitors each patient's medication profile. Promotes a patient-focused, team-based multi-disciplinary model of pharmaceutical care to influence drug prescribing, medication monitoring and drug laboratory review that assures positive outcomes from medication use. Enhances current pharmacy system to place pharmacists into an environment of direct patient and prescriber contact, where pharmacists also have unrestricted access to clinical information. Maintains system oversight that aids pharmacists or staff in identifying actual or potential drug-related problems at the front end of the prescription and medication order entries processing. Eliminates duplication of efforts, monitors reports and reduces medication errors, adverse drug events, and increases patient satisfaction. Assures that pharmacists provide patient medication counseling by verifying patient understanding of the medication effects, proper medication use, expected outcomes, frequency of medication refills and how the current prescription will be processed. Participates in the provision of pharmaceutical care support services as required, including drug distribution, drug information, database management and documentation of interventions. Ensures staff, pharmacists and technicians, understands reporting process and reports actual and/or potential medication errors or adverse events. Work Schedule: Monday - Friday, 8 AM - 4:30 PM Financial Disclosure Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.