The DME Service Coordinator has direct responsibility for all aspects of the Durable Medical Equipment service delivery associated to Fairview Health Services operations. This position ensures: processes are in place to support exceptional customer experience, high quality therapeutic equipment is available and easy to understand and use, DME equipment and processes are effectively integrated into business and clinical operations, and all customers have an exceptional experience.
Develops and coordinates care protocols and DME set-ups for Home Medical Equipment patients.
Develops, implements, and manages inventory control process in collaboration with vendors and FV support services to ensure care plans are executed appropriately.
Maintains and tracks inventory
Ensures inventory costs are in line with departmental budget
Ensures patient care needs are served in a timely manner
Effectively set-up equipment and deliver patient education.
Educate patients on product information, use, and maintenance processes
Configure DME equipment and fit for appropriate accessories
Coordinates equipment data management and analysis
Develops and implements processes to support patient care in alignment with DME compliance data
Collaborates with care team to ensure care plans are supported with timely and accurate information
Provides timely and accurate compliance information to providers
Facilitates effective claim processing with DME aspects of care plan
Proactively contact patients to ensure exceptional service and equipment compliance
Supports patient insurance and/or financial securing processes as appropriate
Enable accurate claim process by aligning billing processes with insurance requirements
Performs other duties as assigned
Partner and/or leader in quality improvement initiatives and community education events
Serves as technical expert in developing new services
Supports operational service needs to ensure care delivery
Ability to train additional staff for coverage when needed
Completes weekly retail deposits following Fairviews procedures
Associate Degree in Healthcare or equivalent work experience
1 year working in clinic setting
Must have BLS endorsed by American Heart Association or American Red Cross
Together with the University of Minnesota and University of Minnesota Physicians we have created M Health Fairview. M Health Fairview is the newly expanded collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The healthcare system combines the best of academic and community medicine — expanding access to world-class, breakthrough care through our 10 hospitals and 60 clinics.
Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 10 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area.
Its broad continuum also includes 60 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider netwo...rk and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.