The Patient Navigator RN is responsible for facilitating patient continuity of care with the healthcare team. This position acts in an intake model, assessing the patient needs, assisting with planning, organizing, implementing and evaluating the patient care needs with the healthcare team. This position functions autonomously and in collaboration with other members of the healthcare team as a patient advocate, educator and coordinator.
ESSENTIAL FUNCTIONS OF THE ROLE
Assesses, plans, implements and evaluates patients according to the physician orders, and establishes a plan of care.
Coordinates scheduling for outpatient testing to be performed in order to make a definitive diagnosis. Communicates with all members of healthcare team involved in providing patient care. Visits with physicians and office staff acting as a liaison between patient and office on a regularly basis.
Facilitates timely access to quality medical care from diagnosis through survivorship. Collaborates with physicians and other health care providers to improve patient care within an interdisciplinary model.
Educates patient and family members on diagnosis, treatment options and available services, and serves as an advocate, providing direction and support to the patient and family throughout the continuum of care. Follows up with patients on 3 month and 1 year interval.
Maintains accurate and complete nursing documentation, patient information in the Patient Navigator database.
Participates in case conference where appropriate to maintain and increase disease specific knowledge base. Participates and attends community service events.
Participates in continuous quality improvement projects in order to better serve the patient, family and healthcare system to improve the quality of service provided.
Greets patient and families, and provides facility information, directions and general information. Provides escorts for patients and family throughout the hospital for places that are difficult to locate.
Assists with on-boarding new nurse navigators to the program.
KEY SUCCESS FACTORS
Strong leadership, decision making and delegation skills.
Knowledge of care management, resource and utilization management.
Skilled in care management and patient assessments.
Excellent verbal and written communication skills required. Must be able to interact comfortably with physicians, nurses, clinical staff, patients, families and community agency representatives.
Ability to monitor, assess and record patient progress against a plan of care.
Ability to facilitate patient access to community resources.
Ability to work collaboratively with both internal and external medical staff and external partners and organizations.
Ability to assess, adapt, and calmly respond to changing and crisis environment.
Ability to maintain confidentiality with all aspects of patient information in accordance with all applicable policies and regulations.
Our competitive benefits package includes the following - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level
Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!