Career Center

The Veterans Health Administration (VHA) supports the provision of patient care using telehealth technologies which increase a Veteran's access to care and support a Veteran's self-management. This includes developing and delivering virtual and digital technologies which help Veterans communicate synchronously and asynchronously with their health care teams and coordinate, track and manage their health care. Basic Requirements: Citizenship - Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency - A candidate will not be appointed under authority of 38 U.S.C. chapters 73 or 74, to serve in a direct patient-care capacity in VHA who is not proficient in written and spoken English. Experience - One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician, OR Education - Four academic years above high school leading to a bachelor's degree with courses related to the occupation, Experience/Education Combination - Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Examples are listed below: (a) Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate's degree in a health care related field; or (b) Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces. Specialized Experience: Applicants must have one year of experience equivalent to the next lowest grade level (GS-7).In addition to the experience above, the candidate must demonstrate all of the following KSAs:(a) Ability to work with a team to provide technical guidance, plan, organize and coordinate activities of a Health Technician (Telehealth Clinical) in order to effectively complete job duties of assignment such as distributing workload, monitoring the status and progress of work, monitoring accuracy of work.(b) Skill in leadership and interpersonal relations and conflict resolution to deal with employees, team leaders, providers, and managers.(c) Ability to communicate effectively in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels.(d) Knowledge of quality control and assurance procedures and principles of performance improvement.(e) Skill in the assessment and resolution of complex workload capture issues using multiple data sources.(f) Ability to develop and compose complex written instructions.(g) Knowledge of analytical and evaluative processes to independently resolve complex issues. Assignment. The Lead Health Technician (Telehealth Clinical) provides an array of complex and specialized duties related to leadership, staff education, technology management, as well as project and program management related duties for all dimensions of virtual care and telehealth initiatives. Duties include: serves as an official team lead for telehealth staff; monitors and reports on the status of work to ensure that the supervisor's instructions on work priorities, methods, deadlines and quality have been met; works with the supervisor to develop assignments for team members and distributes workload and tasks among employees in accordance with established workflows and specialized requirements, and provides information to the supervisor regarding all conduct and performance related achievements or concerns. The Lead Telehealth Clinical Technician is responsible for independently reviewing performance metrics to ensure telehealth operations are timely, effective and efficient. This includes the assessment and analysis of the impact, demand and utilization of telehealth services, the coordination of establishing telehealth clinics according to the Decision Support System and VHA guidelines, the monitoring of workload credit for interfacility workload credit and specialized encounters; responsible for the development or revision of diverse and complex standard operating procedures, and assisting stakeholders to develop new telehealth programs based on patient needs; serves in an official capacity as a telehealth preceptor and provides standardized training related to patient care, telehealth technology and quality assurance. This includes the facilitation of interactive simulations and referential documents, the assessment of competency of all clinical staff participating in telehealth programs and maintaining compliance with national VA standards established by the Office of Connected Care regarding training and operations. For all assignments above the full performance level, the higher level duties must consist of significant scope, complexity (difficulty) and range of variety and be performed by the incumbent at least 25% of the time. Physical Requirements: The work requires some physical exertion such as prolonged periods of standing, bending, reaching, crouching, stooping, stretching, and lifting moderately heavy items such as manuals, record boxes, equipment or assisting with patients. The work requires above average agility and dexterity the incumbent may be required to travel between VA and/or Non-VA clinical sites and possession of a valid driver's license may be required. ["Primary responsibilities of the incumbent include but are not limited to: Maintaining certification as a telehealth preceptor in order to deliver advanced telehealth training and evaluation of the competencies of clinicians and/or less experienced telehealth staff members, Supporting clinical telehealth encounters for both the patient and provider locations by serving as the tele presenter within scope of practice, Functioning as an imager and data manager for telehealth store and forward applications, Managing real time clinical telehealth events, Providing established patient education, and providing technical and administrative support of telehealth operations. Additional responsibilities will include but are not limited to: Evaluating telehealth operations and supporting performance improvement efforts, Providing technical support to end-users, scheduling simple and complex intra-facility and inter-facility telehealth appointments, Installing, configuring, maintaining, and troubleshooting technology Performing a variety of program support duties as assigned DUTY STATION: The duty station is at the Jefferson Barracks Division; however, the duty station may be changed to one or multiple associated VAMC locations within the metropolitan St. Louis, MO area based on the needs of the health care system. Work Schedule: Monday - Friday from 7:30 am - 4:00 pm\nFinancial Disclosure Report: Not Required"]