The Health Technician (Dietetics) - NFC Ambassador position provides administrative and customer service support for the VA hospital food service program within the Nutrition and Food Service of the James A. Haley Veterans Hospital in Tampa, Florida. To qualify for this position, applicants must meet all requirements by the closing date of this announcement. Individual Occupation Requirement (IOR): Positions in this series range widely in type and include support duties to medical or health personnel such as audiologists, speech pathologists, medical officers, and optometrists. Therefore, technician experience is experience that required application of the knowledge, methods, and techniques of the position to be filled. OR; Education and Training For GS-5: Successful completion of a full 4-year course of study leading to a bachelor's degree, with major study or at least 24 semester hours in subjects directly related to the position. In addition to the IOR above applicants must meet the Specialized Experience listed below: You may qualify based on your experience and/or education as described below: GS-05 grade level: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-04) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to: Experience where you applied knowledge of quantity food service operations, proper nutrition, food items and appropriate quantities; working with clients, patients, and/or, customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; use computers, software applications, databases, and automated systems to accomplish work. NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week, OR; Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a bachelor's degree or four years of education above the high school level with major study or at least 24 semester hours in subjects directly related to the position (i.e. nutrition, dietary therapy, food and nutrition science, food service systems management, etc.). This education must have been obtained in an accredited business or technical school, junior college, college or university for which high school graduation or the equivalent is the normal prerequisite, (Transcripts Required) OR; Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond the second year. (Transcripts Required) Note: IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Verbiage displayed on your resume or application must contain your own words. You may refer to the specialized experience located within the vacancy announcement, to assist with describing work experiences; however, resumes or applications received that copied verbatim from the announcement will be evaluated and may be reviewed as falsifying your experience or application. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. ["Major duties and responsibilities will include: Handling patient meal service orders in person or by answering patient calls using phone system; Entering meal orders into a Commercial Off the Shelf (COTS) Dietetics Software system; Interacting with Veterans, dietitians, nursing staff, and other medical center employees; Providing excellent customer service, acting professional and courteous at all times; Collaborating with Dietitians regarding Food/Drug Interactions, notifying clinical staff of potential issues with meal service and delivery; Following local-facility policies and standard procedures for patient feeding, including but not limited to missed patient meals, late tray requests, patient meal ordering, and adherence to prescribed therapeutic diet; Receiving patient meal orders and preferences, meal and nourishment requests from nursing, clinical staff, and other members of the interdisciplinary team; Taking whatever action necessary, within authority, to maximize patient satisfaction with meal service; Printing, preparing, and reviewing meal tickets according to local facility procedures; Completing select and non-select menus as required; Triaging calls from inpatient units or outpatient clinics and procedure areas relating to patient meal trays or nourishments at the lowest level and will refer issues that cannot be resolved to Food Service Supervisor or other as determined by local policy; Retrieving computerized information/printouts to assist with tray and/or nourishment assembly such as standing orders, nourishment labels, tabulated recipe lists, and other simple information to assist in meal delivery; Providing education and information on local facility therapeutic diets to patients, guests, and nursing staff; Completing quality monitors to ensure food items and menu selections for regular and therapeutic diets are prepared and served appropriately (i.e. accuracy, timeliness, appearance, and temperature, dysphagia food testing); Assisting patients in selection of the proper foods according to their individual diet; Performing clerical and administrative duties in support of the service; Performing related duties as required. Work Schedule: 0500-1300 or 1100-1930; rotating days, weekends and holidays. Position Description Title/PD#: Health Technician (Dietetic)/PD99855-S Physical Requirements: The work requires walking, standing, bending, lifting and carrying of light items, such as carrying food trays, instruction materials, books, and manuals. NCC Associate functions require long periods of sitting and moving about in an office environment, including repetitive motion activities of the hands and fingers for extensive keyboard and computer mouse use to include office tasks such as writing, answering and holding a desk telephone. The work may require walking indoors, outdoors or to and from other areas of the medical center. It may be necessary to lift and/or push equipment. Is subject to periods continuous standing, sitting, walking and frequent stooping, reaching, pushing, pulling, and bending. Frequently lifts or moves objects weighing up to 20 pounds and pushing loaded carts of trays and/or nourishments."]
About Veterans Affairs, Veterans Health Administration
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.