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Posted: 11-Mar-23
Location: Daytona Beach, Florida
Salary: Open
Categories:
Internal Number: 23008670
Description
All the benefits and perks you need for you and your family:
- Career Development
- Whole Person Wellbeing Resources
- Mental Health Resources and Support
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Days
Shift: As Needed (Monday – Friday)
Location: AdventHealth – Daytona 301 MEMORIAL MEDICAL PKWY, Daytona Beach, FL 32117
The role you’ll contribute:
This position is under the direct supervision of Radiology Registrar Office Coordinator. Performs radiology clerical functions, order entry, filing and report printing sorting and distribution. Greets patients at radiology reception desk, explaining exam preparation procedures and completion of appropriate history or other forms as needed. Interviews patient and/or families to complete the registration process. Registers patients for Outpatient Services. Obtains pre cert and/or authorizations, performs eligibility verification, requests, and receipts payments of services and performs cashiering functions. Constant contact with patients, patients’ families, physicians’ offices, insurance companies and hospital staff. Reviews patient orders and contacts physicians’ offices as needed to clarify orders or to relay reports as needed. Coordinates with Technical staff as needed regarding patient status, wait times and scheduling issues. Answer telephones, transfers calls and relays messages as needed. Performs records release of radiology films and reports. Responsibility to adhere to the Florida Hospital Deland Corporate compliance plan, to the rules and regulations of all local, state, and federal agencies, and to the standards of all accrediting bodies.
The value you’ll bring to the team:
- Answers telephones and greets patients, physicians and other staff in a prompt, courteous fashion. Relays messages, information and transfers calls as needed. Explains preparations and other procedures as needed. Enters patient orders and other information into the patient record via Cerner information system. Gives patients appropriate history/consent forms and assist in completion as appropriate for exam as scheduled.
- Assembles requisitions, folders, labels, and patient questionnaires as needed for exam completion. Coordinates care of patients by communicating status of patient, waiting times, other scheduled procedures and clinical information to the technologist and patient floors as needed.
- Prints, sorts, files, faxes, and distributes radiology reports as per procedure. Calls reports to physicians or nursing floors as needed. Releases records, in accordance with applicable policy and regulations. Scans in outside films, setting up comparison studies as needed. Explains records release policy to patients and families as needed. Assists physicians and others in location of patient records. Completes requests for offsite films, transferring received images into PAC’s. Monitors patient waiting area, checking on patients waiting or otherwise needing attention.
- Contacts appropriate technologist or supervisor when orders are received requiring non-routine service. May call “On Call” staff or physicians as needed.
- Protects the financial standing for Florida Hospital DeLand by appropriately placing financial responsibilities and arranging payments on deposits due.
- Registers Outpatients by gathering pertinent demographics and insurance information.
- Calculates patient liability by reviewing pre-registration documentation, insurance verification and insurance cards.
- Completes insurance verification for all in scope accounts and documents eligibility and benefits in insurance verification screens
The expertise and experiences you’ll need to succeed:
KNOWLEDGE AND SKILLS REQUIRED:
- Proficiency in the performance of basic math functions, capability to communicate professionally with an acceptable use of English and spelling.
- Must possess general clerical skills (such as typing), as well as good communication and organizational skills. Must be able to communicate effectively both orally and in writing.
- Communication skills as necessary for contacts with patients, and family members of adult, adolescent, pediatric and geriatric age groups.
- Good telephone and communication skills are necessary.
- While policy and procedures are available and a great deal of the work is routine, new situations arise frequently. Employee must be able to use own judgment and initiative to resolve immediate or urgent problems and expedite patient care as needed. Judgment needed to inform appropriate person (Radiologist, Supervisor, or Technologist) or urgent issues or problems. Must be able to act quickly when emergency situations occur such as fire, security, or disaster.
KNOWLEDGE AND SKILLS PREFERRED:
- Knowledge of Medical Terminology is preferred.
EDUCATION AND EXPERIENCE REQUIRED:
- High school diploma or equivalent required.
- Minimum 6 months experience in office and customer service setting is required.
EDUCATION AND EXPERIENCE PREFERRED:
- Experience in computer programs (i.e., Outlook, Word, Excel, PowerPoint) is encouraged.
- Medical office experience desirable, with radiology experience preferred.
- Some experience in a hospital registration or collection area is preferred.
- Physician office experience considered beneficial as well.
