Location: Orlando, Florida
The Quality and Safety Program manager acts in conjunction with the Quality Improvement teams and key Florida stakeholders, to provide support and lead multidisciplinary teams working on quality improvement initiatives. These teams are leading a variety of quality improvement and safety initiatives with a targeted focus on achieving results that improve key care processes and clinical quality outcomes. The position serves to lead the quality improvement team in the facilitation including planning, implementation, and coordination, of multidisciplinary teams and their work related to clinical quality improvement as well as the sustainment of these improvements across Florida sites. To achieve the targeted results this position will coordinate, identify, develop, promote, support, and lead implementation projects identified by the Quality and Safety Team. This position works with leaders of the quality improvement teams to ensure deadlines and deliverables are met. The manager provides direction for the Quality Improvement Specialists. This position will also support the Quality and Patient Safety Committee, a joint Medical Staff and Hospital leadership committee. The Quality Improvement Program manager will have familiarity using Quality Improvement methodologies, SPS tools, and other techniques that are applied to achieve targeted and sustainable outcome improvements. This position works under general supervision and is required to effectively apply initiative and independent judgment as part of their approach.
- Serves as a key Quality Improvement resource to support both hospital and practice wide initiatives as well as departmental quality improvement teams, programs, projects, and initiatives. This support includes but is not limited to the following:
- Partner with department leaders & quality improvement teams to develop and advance the following: Improvement teams' charters; implementation plans; timelines; milestones to effectively track deliverables; performance dashboards; change proposals and other relevant materials needed to support the teams.
- Assist in coordination, preparation and planning for the projects including conducting the necessary workshops, implementation of the recommendations, follow up utilizing daily management, and coaching leaders throughout the project.
- Provide subject matter expertise, education, and consultative support.
- Conduct current state analysis for priority workflows based on performance gaps. Develop respective gap closure quality improvement plans.
- Guides data collection, and the preparation of progress reports and outcomes to key stakeholders
- Partners with councils, and appropriate committees, Q/S team, and the chair to support the objectives and priorities of the committee. This support and oversight including organization of committee logistics such as: assist with the preparation of the agenda, participant involvement, completion of items requiring follow-up etc.
- In collaboration with the quality improvement team(s) support the development, upgrade, and delivery of quality improvement training programs and problem-solving methodologies/tools, to Q.I. teams and other stakeholders as needed.
- Responsible for the use of appropriate quality improvement and safety analytical tools and methodologies to identify improvement opportunities and advance rapid cycle improvement (i.e. PDSA, FMEA, RCAs, SPS Bundles, reliability science, process flow mapping, dashboards utilization, key driver diagrams, run charts and documentation from PDSA cycles implementation and continuation of monitoring actions plan items, etc.).
- Develop trust and effective working relationships with key stakeholders (quality and safety team, infection prevention, hospital, and ambulatory operations).
- Participate as a member of various committees as assigned that may include hospital-based participation as appropriate.
- Other duties and responsibilities as assigned by leadership
- Minimum of three (3) years of experience in healthcare quality improvement, or equivalent combination of education, training, and experience, required. Prior process improvement / Lean / project management experience also preferred.
- Master's degree may be captured within two years of movement into the position
- Clinical professional license and Certified Professional in Healthcare Quality (current or within 1 year