Education and Experience

• 4 year / Bachelor's Degree: Engineering, Health Care Administration, Nursing, Business or related field (Required)
• Lean or Toyota Production System training (Preferred or to be acquired within the 1st year)
• Lean / Six Sigma Black Belt (Preferred)
• Successful completion of departmental onboarding required within 6 months of hire.
• 2-4 years' experience facilitating process improvement teams/ role as a change agent
• 2-4 years' hands-on experience with process improvement methodologies and approaches at an organizational level, including process improvement events
• Training in continuous quality improvement and process management
• Experience in teaching and instruction of process improvement concepts

Knowledge, Skills and Abilities

• Demonstrated understanding of patient focused care and strong customer service
• Effective and strong team leadership and facilitation skills
• Demonstrated ability to apply structured continuous improvement/change management methods.
• Demonstrated ability to meet deadlines, managing across organizational teams.
• Ability to influence and coach for results at all organizational levels; ability to constructively engage, negotiate, resolve conflict and influence staff and leaders.
• Ability to present findings and recommendations to senior management and front-line staff.
• Interpersonal skills: Adaptable to change and teamwork.

Transformation Specific Roles

• FACILITATES DEPARTMENT-LEVEL TRANSFORMATION INITIATIVES AS ASSIGNED: Represents the Transformation Office as a professional, skilled subject-matter expert when supporting assigned teams, etc. Acts as an internal consultant as needed, in program development, and special projects as determined through continuous improvement activities. Provides coordination and facilitation expertise to ensure projects follow established processes of problem identification, plan development, implementation and evaluation with clearly defined metrics for ongoing monitoring.
• EFFICIENCY AND EFFECTIVENESS: Results based leadership style with strong impact for influencing skills. Tenacity and energy in leading change towards an effective work environment. Ability to communicate effectively to direct and motivate team and others, maintaining a persuasive and credible presentation style at all levels of the organization. Strong analytical skills and process focus. MUST be comfortable facilitating lean rapid improvement events, building and implementing departmental and facility level improvement plans, directly providing hands on leadership of key projects and teams for continuous improvement. Proven ability in strategy development, program implementation, team building, mentoring, planning and budgeting. Progressive, flexible and team-oriented person required. Maintains/enhances professional and technical knowledge educational workshops, reviewing professional publications, establishing personal networks and participating in both hospital- and system-level committees.
• CHANGE LEADERSHIP: This position will provide leadership/mentoring/training to all levels and functions of the department and facility on the use and practice of lean methodology and tools. This position will have responsibility for planning and assisting in the execution of various lean transformation events targeted towards improving the operations and hospital performance. This position will focus on operations performance that constantly strives to eliminate waste, improve, customer satisfaction and increase market share via the use of lean management tools and continuous improvement methodologies. Supports the structure, organization and culture for continuous quality and operations improvement. Monitors and measures results; develops standards and applies benchmarking and best practice applications to support improvement at the team and organizational levels.