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The Patient Service Representative is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection, and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical Network. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information.

 Job Summary:  Key Job Responsibilities
As a member of the patient care team, the Medical Assistant is responsible for positive patient relations, proper telephone communication, verification of patient information by interviewing patient and confirming purpose of visit.  The Medical Assistant is also responsible to prepare the patients for examination by performing preliminary physical tests, taking blood pressure, weight, and temperature, and reporting patient history summary.
This position will also be trained and will be responsible for appointment scheduling, and to perform routine duties associated with the collection and maintenance of current patient demographics and insurance information.

Primary Duties and Responsibilities
?    Greets patients, take appropriate vital signs, review current medications and record in medical record
?    Assists with tracking and monitoring department specific data
?    Explains policies, procedures, or services to patients using clinical or administrative knowledge, based on scope of practice
?    Manages patient care flow and assist with monitoring CS-Link message pools and standard work
?    Sets up exam room/procedure rooms appropriately based on patient visit needs
?    Sweeps clinical areas to monitor inventory based on standard work
?    Cleans/re-processes equipment and supplies based on standard work and department guidelines
?    Addresses patient, physician, and staff concerns and escalate accordingly
?    Provides assistance in QA measures for suites, including recording QC testing on designated equipment
?    Provides assistance and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution
?    Monitors  their own workflow to identify opportunities for improvement
?    Participates in daily huddles and staff meetings
?    Adheres to all infection prevention standards, department policies and guidelines

Educational Requirements:

High School Diploma/GED    
Vocational/Technical Diploma- Medical Assistant Certificate from an accredited educational program
    

License/Certification:

Basic Life Support Certification from the American Heart Association and/or the American Red Cross for Healthcare Providers required upon Hire

Experience:

2 years of experience working as a Medical Assistant in an outpatient clinical/medical office setting preferred