All the benefits and perks you need for you and your family:
Benefits from Day One
Paid Days Off from Day One
Student Loan Repayment Program
Whole Person Wellbeing Resources
Mental Health Resources and Support
Our promise to you:
Joining AdventHealth Central Texas and AdventHealth Rollins Brook is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth Central Texas and AdventHealth Rollins Brook is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Shift: 8:30am - 5pm
Location: 2201 South Clear Creek Road, Killeen, TX 76549
100% Remote after 2 -3 months of onsite training is completed successfully
The community you’ll be caring for:
Located in the heart of Texas, AdventHealth Central Texas and AdventHealth Rollins Brook provide care for the citizens of Bell, Coryell and Lampasas counties.
Both AdventHealth Central Texas and AdventHealth Rollins Brook are committed to reinvesting in the community by offering the services, technologies, and facilities to set the standard with the continually changing healthcare industry.
As a member of our team of more than 1,000 employees you will enjoy competitive salaries, exceptional benefits and opportunities for growth while working in an environment that is centered around our mission of Extending the Healing Ministry of Christ.
The role you’ll contribute:
The frontline Representative is responsible for fielding and resolving inquiries via phone, chat, and other potential contact methods within the centralized Consumer Experience Center (CxC). Expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of AdventHealth consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The frontline Representative reports to the department Supervisor and maintains a working knowledge of AdventHealth service offerings, service workflows, and contact center technologies necessary to perform all job functions.
The value you’ll bring to the team:
Demonstrate through behavior AdventHealth’s mission, vision, values and service standards as outlined in the organization’s Whole Care Experience training
Maintain competence and use critical thinking skills to promptly resolve consumer inquiries within assigned functional area(s)
Demonstrates empowerment to successfully resolve customer inquiries
Adhere to all established workflows, scripting, and department greetings
Create delightful customer experience by setting proper expectations and consistently following through with end- users
Thoroughly document all interactions and consistently update consumer records in the relevant technology system(s)
The expertise and experiences you’ll need to succeed:
High-school diploma or equivalent
One year prior experience in healthcare verifying health insurance
One year of experience in a healthcare setting focused on patient care
College course or the equivalent in computer programs (Outlook, Word, Excel, Power Point)
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.